COLLECTION Workplace Performance Standard

CWP-01 – Workplace Quality

What role does the quality of the workplace play in productive working? The immediate working environment influences how professionally and smoothly employees can organise their working day. COLLECTION therefore focuses on high-quality, fully equipped workstations in professional business environments. Depending on the office and location, these include, in particular:

• high-quality desks and office chairs, 
• professional lighting, 
• a prestigious working environment, 
• well-maintained office spaces, 
• suitable room temperatures, 
• technical infrastructure, 
• short distances to meeting and service areas. 

The workplace is not viewed in isolation. What matters is the quality of the entire working environment.

CWP-02 – Focus & Concentration

What kind of office environment is best suited to focused work? Not every task requires communication and interaction. Analyses, contract work, strategy development, confidential telephone calls or complex tasks often call for peace and quiet and concentration. COLLECTION therefore offers a range of options for focused work. These include, in particular, private offices, individual offices, day offices, telephone booths and other quiet spaces, depending on the specific location. Unlike open-plan Coworking concepts, COLLECTION allows companies to make a conscious choice between communication and quiet spaces. Concentration is not a matter of chance; it requires the right physical environment.

CWP-03 – Acoustics & Privacy

Why are acoustics and privacy important for workplace performance? Distractions caused by conversations, telephone calls and background noise can make it difficult to concentrate on work. At the same time, organisations need suitable spaces for confidential discussions with staff, customers and business partners. The COLLECTION Workplace Performance Standard therefore recognises acoustics, physical separation and privacy as essential factors in a professional working environment. Private offices, as well as separate meeting and Conference rooms, facilitate varying degrees of communication, concentration and confidentiality. This area also complements the COLLECTION Secure Workspace Framework, which defines data protection, information security and organisational security.

CWP-04 – Connectivity & Technology

What technical infrastructure is required for a high-performance workplace? Modern businesses rely on a reliable digital infrastructure. Video conferencing, cloud applications, digital collaboration and data-intensive business processes make high-performance connectivity an essential part of modern office standards. COLLECTION provides a professional technical working environment to meet these needs. Depending on the location and intended use, this includes, amongst other things:

• high-performance internet connections, 
• Wi-Fi infrastructure,  
• technical equipment for meeting rooms, 
• facilities for video conferencing, 
• printing and scanning solutions, 
• technical support for centre operations. 

Digital infrastructure is now an integral part of the workplace infrastructure.

CWP-05 – Meetings & Collaboration

What sort of spaces do teams need to collaborate successfully? Business performance isn’t achieved solely at a desk. Teams need spaces for meetings, workshops, presentations, video conferences and decision-making. COLLECTION Business Centers therefore offer a range of meeting, discussion and Conference rooms. Companies can use this infrastructure as and when required, without having to maintain such facilities permanently themselves. This is particularly beneficial for companies with fluctuating meeting requirements, hybrid teams or regular client contact. The right room is available for the right task.

CWP-06 – Flexible Space

How does flexible office space support business performance? Businesses are changing. Teams grow or shrink. Project groups are formed. Staff work in a hybrid model. Additional spaces are required from time to time. Rigid office structures can only respond to this to a limited extent. COLLECTION therefore enables a variety of usage options, such as private offices, team offices, Coworking spaces, day offices, and meeting and Conference rooms. This enables companies to tailor their working environment more closely to actual needs, team size and usage patterns. Workplace performance therefore also means providing workspace where and when companies need it.

CWP-07 – Business Services

How can business services support professional and efficient working? Working time is a limited resource. The more organisational tasks a company has to handle itself, the more time and management capacity is tied up in activities outside its actual core business. COLLECTION therefore takes on various organisational tasks relating to the workplace, depending on the service selected. These include, for example:

• professional reception services
• visitor management
• Mail handling
• Telephone answering
• Meeting organisation
• Catering and hospitality services

This adds a professional service infrastructure to the workplace. Workplace Performance also means relieving companies of the burden of organisational administrative tasks.

CWP-08 – Hospitality & Workplace Experience

What role does hospitality play in the performance of a workplace? A professional workplace is not just about square metres, furniture and technology. The quality of day-to-day use also influences the workplace experience. A professional reception area, fully prepared meeting rooms, well-maintained communal areas and personalised support can help ensure that employees and companies can make immediate use of their working environment. COLLECTION therefore links workplace performance to the COLLECTION Service Excellence Framework. The aim is for the infrastructure to function seamlessly before the customer has to concern themselves with it.

CWP-09 – Venue & Accessibility

Why is an office’s location a factor in performance? Workplace quality does not end at the office door. Accessibility affects journey times for staff, customers and business partners. At the same time, an established business environment can make it easier to hold meetings and business appointments. COLLECTION therefore concentrates its Business Centers in central and established business locations in Germany and Austria. The micro-location is regarded as an integral part of workplace quality. Short distances, good transport links, restaurants, hotels and other business facilities can make day-to-day working easier. Location is therefore not just a matter of image, but also a functional component of the working environment.

CWP-10 – Reliability & Continuous Improvement

How does COLLECTION ensure the long-term quality of the working environment? An effective working environment must not only function well at the time of opening; it must maintain its quality during day-to-day operations. The COLLECTION Workplace Performance Standard is therefore linked to the COLLECTION Quality Standard. The centres are inspected twice daily and once a week using defined checklists. Among other things, these inspections cover the reception area, business lounges, Conference rooms, toilet facilities, technical systems, cleanliness, tidiness, lighting, plants and signage. Any defects identified are rectified promptly. Critical issues are dealt with immediately. Workplace Performance requires consistently reliable operational quality.

What factors influence the productivity of a workplace?

The effectiveness of a working environment cannot be reduced to a single factor. The following questions are particularly relevant for businesses:

• Is it possible to concentrate on work?
• Is there sufficient privacy?
• Does the technical infrastructure work reliably?
• Are there suitable meeting rooms available?
• Can the space be adapted to changing requirements?
• Are staff relieved of organisational tasks?
• Is the office easily accessible for staff and business partners?
• Is the quality of the working environment continuously monitored?

The COLLECTION Workplace Performance Standard therefore regards these factors as an integrated system.

How can a business centre make a company more productive?

A business centre does not automatically make a company more productive. However, it can create the right conditions to reduce unnecessary organisational burdens and support different ways of working. To this end, COLLECTION combines:

professional workspaces + quiet areas for concentration + meeting facilities + digital connectivity + flexible spaces + business services + hospitality + central locations + controlled operational standards.

This allows companies to focus more on their core business, whilst essential elements of the workplace infrastructure and centre operations are provided.

How does COLLECTION support hybrid teams?

Hybrid teams require different working environments to those of organisations where every employee uses the same workstation every day. The office serves various purposes in this context:

• concentrated individual work, 
• face-to-face collaboration, 
• meetings,  
• creative teamwork, 
• customer contact,  
• social interaction. 

COLLECTION enables companies to combine different types of spaces according to their actual needs. This means that the office is seen not merely as a permanent workplace, but as a flexible business infrastructure.

How can a high-quality working environment support a return to the office?

Companies cannot encourage employees to make greater use of the office simply by providing high-quality spaces. However, an attractive working environment can offer functional added value compared to other places of work. This includes, in particular, professional meeting facilities, areas for focused work, face-to-face collaboration, reliable technology, hospitality services and a high-quality working environment. The key concept is this: the office must offer a clear benefit for the specific work situation. The COLLECTION Workplace Performance Standard therefore tailors the working environment to meet a range of business requirements.