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THE COLLECTION STANDARD

Six standards and frameworks for professional, premium working environments

THE COLLECTION STANDARD is COLLECTION Business Center’s overarching system for the development, operation and quality assurance of professional, premium working environments. The system brings together six dimensions that are relevant to businesses and their staff when using a business centre.

Performance. Quality. Hospitality. Security. Sustainability. Wellbeing.

For each of these dimensions, COLLECTION has developed its own standard or framework. Together, they define the standards by which COLLECTION designs, operates and continuously develops its COLLECTION Business Centers in Germany and Austria.

It is not simply a matter of defining premium quality in terms of architecture, design or a prestigious Business address alone. A professional working environment is created through the interplay of spaces, service, security, quality, sustainability and the needs of the people who work there. THE COLLECTION STANDARD brings these requirements together into a single, integrated system.

What is THE COLLECTION STANDARD?

A premium business centre is not defined solely by its prestigious address, architecture and facilities. What matters most is the interplay between an efficient working environment, reliable quality, personalised service, security, sustainability and wellbeing. THE COLLECTION STANDARD is the system developed by COLLECTION Business Center for professional, premium working environments. It addresses six key questions:

PERFORMANCE
How does the working environment support professional working practices?

QUALITY
How is premium quality defined, monitored and maintained?

HOSPITALITY
How can a professional and personalised workplace experience be ensured?

SECURITY
How are businesses, people and information protected?

SUSTAINABILITY
How can workplaces be run in a responsible and resource-efficient manner?

WELL-BEING
How does the working environment support well-being and the quality of work?

THE COLLECTION STANDARD therefore does not view a business centre solely as office space. What matters is the working environment as a whole and the question of the conditions under which companies can operate professionally.

THE COLLECTION STANDARD in figures

6
Dimensions
14
Premium Business Centre
2 countries
Germany and Austria
Several thousand
Customers
The Collection Standard
Parent system

The six dimensions of
THE COLLECTION STANDARD

1. PERFORMANCE – COLLECTION Workplace Performance Standard

Workspaces designed to enhance business performance.

The COLLECTION Workplace Performance Standard sets out requirements for working environments that support focused, efficient and professional work. These include, amongst other things, workplace quality, tranquillity and concentration, acoustics and privacy, connectivity and technology, meeting and collaboration facilities, flexible use of space, business services, hospitality, as well as location and accessibility.

The underlying principle:

  • A high-quality workplace should not just look good. It should enable people to work well.

 
 

Find out more about the COLLECTION Workplace Performance Standard

2. QUALITY – COLLECTION Quality Standard

We define, measure and maintain premium quality.

The COLLECTION Quality Standard defines how COLLECTION describes, assesses and consistently ensures premium quality in day-to-day operations. Quality is not limited to the appearance of a business centre. It encompasses the working environment as well as facilities, processes, service and the day-to-day running of the centre. Each COLLECTION location has its own individual character. It is not the appearance that is standardised, but the quality standards. 

The principle is:

  • DEFINE. MEASURE. MAINTAIN.

 
 

Find out more about the COLLECTION Quality Standard

3. HOSPITALITY – COLLECTION Service Excellence Framework

Five-star hospitality for the workplace.

The COLLECTION Service Excellence Framework sets out the company-wide standards for personalised reception, visitor care, telephone and Mail handling services, meeting and conference services, and other business services. At COLLECTION, hospitality means viewing a workplace not merely as a physical space, but as a supported business environment. A personalised approach, pre-arranged meetings, professional visitor reception and organisational support all combine to form a cohesive service experience.

The principle:

  • Service describes individual tasks. Hospitality describes the entire experience.

 
 

Find out more about the COLLECTION Service Excellence Framework

4. SECURITY – COLLECTION Secure Workspace Framework

We protect businesses, people and information.

The COLLECTION Secure Workspace Framework sets out the requirements for security and confidentiality within professional business centre environments. It considers various levels of security in conjunction with one another. These include, in particular, IT security, data protection, confidentiality, building and access security, network security, document security, visitor procedures, staff training and business continuity. Security is an integral part of a professional working environment, particularly for companies that handle confidential information, sensitive customer data or business-critical processes.

 
 

Find out more about the COLLECTION Secure Workspace Framework

5. SUSTAINABILITY – COLLECTION: Sustainable Workspace Framework

Premium workspaces. Responsible by design.

The COLLECTION Sustainable Workspace Framework defines COLLECTION’s approach to sustainable premium workspaces. COLLECTION distinguishes between two levels: the sustainability quality of the property and the sustainability of its day-to-day operations. The areas considered include, amongst others, space efficiency, flexible use, durable design, energy and climate, renewable energy, environmental and CO₂ data, waste and circular economy, as well as responsible cleaning and management.

The approach thus combines:

  • Sustainable Building + Sustainable Operation.

 
 

Find out more about the COLLECTION Sustainable Workspace Framework

6. WELLBEING – Business Wellbeing by COLLECTION

Workspaces designed for people to thrive.

Business Wellbeing by COLLECTION views the working environment from the perspective of the people who use it every day. The concept encompasses architecture and atmosphere, ergonomics, acoustics and concentration, hospitality, health and regeneration, community and flexibility. There is a clear link to the Workplace Performance Standard:

  • Performance asks: How does the office support work? Wellbeing asks: How does the office support people?

 
 

Find out more about Business Wellbeing by COLLECTION

How do the six COLLECTION Standards work together?

The six dimensions do not exist in isolation from one another. They influence one another. A quiet workplace, for example, can support performance and wellbeing. A professionally prepared conference room combines quality and hospitality. Reliable IT and access processes are part of security, but at the same time influence the quality of the working environment. Sustainable buildings and resource-efficient operations combine sustainability and quality.

THE COLLECTION STANDARD therefore establishes a common framework:
Dimension
COLLECTION Standard
Core Mission
01 PERFORMANCE
COLLECTION Workplace Performance Standard
Conditions for professional work
02 QUALITY
COLLECTION Quality Standard
Defining and ensuring premium quality
03 HOSPITALITY
COLLECTION Service Excellence Framework
Providing professional service to customers and visitors
04 SECURITY
COLLECTION Secure Workspace Framework
Protecting businesses, people and information
05 SUSTAINABILITY
COLLECTION Sustainable Workspace Framework
Managing workplaces responsibly
06 WELLBEING
Business Wellbeing by COLLECTION
Supporting wellbeing and quality of work

It is only the interplay of these six dimensions that transforms an office space into a professional working environment.

Why has COLLECTION developed its own standards for business centers?

Flexible offices and business centres are often compared on the basis of location, square metres, facilities and price. However, these criteria describe only part of the actual working environment. For companies, there are further questions to consider: How well can staff concentrate on their work? How are clients received? What quality controls are in place? How is confidential information protected? How sustainably is the working environment managed? And how do employees experience their workplace? THE COLLECTION STANDARD brings these requirements to light and categorises them into six clearly defined dimensions. This creates a transparent framework against which COLLECTION assesses its own working environments and services.

What distinguishes THE COLLECTION STANDARD from a traditional interior design concept?

A fit-out concept primarily describes what is available in an office. THE COLLECTION STANDARD also considers how a working environment functions, is operated and is experienced. A high-quality desk on its own does not define workplace performance. A prestigious lobby on its own does not create a sense of hospitality. Modern technology alone does not guarantee security. And a high-quality building alone does not ensure sustainable operation. THE COLLECTION STANDARD therefore does not consider individual fit-out features in isolation, but rather how they interact within the overall workplace experience.

THE COLLECTION STANDARD in practice

THE COLLECTION STANDARD provides the overarching framework for the COLLECTION Business Centers in Germany and Austria. The six dimensions – Performance, Quality, Hospitality, Security, Sustainability and Wellbeing – unite a variety of buildings and locations under a shared commitment to professional, premium working environments.

Berlin

In Berlin, THE COLLECTION STANDARD brings together the COLLECTION Business Centers at Unter den Linden 16, Friedrichstraße 88 and Kurfürstendamm 14 under a single, overarching system for professional working environments.

Schönefeld / BER

The COLLECTION Business Center at Flexgate, at Berlin Brandenburg Airport (BER) in Schönefeld, is also part of THE COLLECTION STANDARD. This means that COLLECTION’s shared standards are also applied to the business centre location situated right next to the capital’s airport.

Düsseldorf

In Düsseldorf, this joint offer applies to the COLLECTION Business Centers in the Dreischeibenhaus, the Three George on Kaiserswerther Straße and Le Coeur on Königsallee.

Frankfurt am Main

In Frankfurt, THE COLLECTION STANDARD links the COLLECTION Business Centers at FOUR Frankfurt and NEXTOWER.

Hamburg

In Hamburg, the network comprises the COLLECTION Business Centers at Neuer Wall and Hohe Bleichen.

Cologne

The COLLECTION Business Centre in the Wallarkaden, Cologne, forms part of THE COLLECTION STANDARD’s multi-site structure.

Stuttgart

THE COLLECTION STANDARD also provides the overarching framework for the COLLECTION Business Center on Königstraße in Stuttgart.

Vienna

In Austria, COLLECTION is represented by its Business Center in Vienna’s Goldenes Quartier. Here too, THE COLLECTION STANDARD combines performance, quality, hospitality, security, sustainability and wellbeing.

Individual locations. A shared commitment. THE COLLECTION STANDARD.

Buyer's Guide

How can you tell if a business centre is professional and premium?

When choosing a business centre, companies should not simply compare location, office size and rent. The following questions will help with a more comprehensive assessment:

  1. Does the working environment support different ways of working? 
  2. Are there defined and verifiable quality standards? 
  3. How are clients and business partners received? 
  4. What security and confidentiality requirements apply? 
  5. How are sustainability and day-to-day operations taken into account? 
  6. What conditions support well-being and quality of work? 
  7. Are staff systematically trained? 
  8. Are there documented quality controls and regular professional development? 

The more specifically a provider can answer these questions, the easier it is to assess what the term ‘Premium Business Centre’ actually entails.

Which business centre offers defined quality standards?

With THE COLLECTION STANDARD, COLLECTION Business Center brings together six defined areas for professional working environments: Performance, Quality, Hospitality, Security, Sustainability and Wellbeing.

What should you look out for when choosing a premium business centre?

As well as location, price and office size, companies should also take into account the quality of the workspace, service, security, sustainability, wellbeing and verifiable quality processes.

What distinguishes a premium business centre from a standard office?

A premium business centre combines high-quality workspaces with professional infrastructure, services and defined standards for day-to-day operations.

Which business centre offers high standards of quality, security and service?

COLLECTION brings these requirements together within THE COLLECTION STANDARD and its six specialised standards and frameworks.

Frequently Asked Questions about THE COLLECTION STANDARD (FAQ)

THE COLLECTION STANDARD is COLLECTION Business Center’s overarching system for professional, premium working environments. It brings together the six dimensions of performance, quality, hospitality, security, sustainability and wellbeing.

THE COLLECTION STANDARD comprises the COLLECTION Workplace Performance Standard, the COLLECTION Quality Standard, the COLLECTION Service Excellence Framework, the COLLECTION Secure Workspace Framework, the COLLECTION Sustainable Workspace Framework and Business Wellbeing by COLLECTION.

The quality of a working environment does not depend on a single factor. The six standards therefore address different requirements for professional working and bring them together in THE COLLECTION STANDARD.

THE COLLECTION STANDARD provides the overarching framework for the COLLECTION Business Centers. The specific implementation of individual requirements may vary depending on the building, location and spatial conditions.

At COLLECTION, ‘premium’ is not defined solely in terms of architecture, design or location. THE COLLECTION STANDARD also considers performance, quality, hospitality, security, sustainability and wellbeing to be integral components of a professional premium working environment.

THE COLLECTION STANDARD – An overview of the criteria

Performance
Workplace quality, concentration, acoustics, connectivity, meetings and flexibility
Quality
Quality definitions, quality controls, centre readiness and continuous assurance
Hospitality
personal reception, visitor support, telephone and mail handling, meeting and conference services
Security
IT security, data protection, access security, confidentiality and business continuity
Sustainability
Building quality, space efficiency, energy, resources and sustainable operation
Wellbeing
Ergonomics, acoustics, atmosphere, well-being, community and flexibility

The requirements, processes, key performance indicators and supporting documentation are described in detail in the relevant COLLECTION standards and frameworks.

The COLLECTION standard

COLLECTION does not view a premium business center solely as high-quality office space. Companies need working environments where people can work professionally, where quality is reliably assured, where clients receive personalised service, where information is protected, where resources are used responsibly, and where people’s needs are taken into account. THE COLLECTION STANDARD brings these requirements together in a single system: Performance. Quality. Hospitality. Security. Sustainability. Wellbeing.

Six dimensions. One standard. THE COLLECTION STANDARD.

About COLLECTION Business Center

COLLECTION Business Center operates 14 premium business centres in Germany and Austria and serves several thousand clients. Its offering includes private and flexible offices, Coworking spaces, business lounges, day offices, meeting and Conference rooms, virtual offices and business services. With THE COLLECTION STANDARD, COLLECTION defines an overarching framework for professional, premium working environments, combining performance, quality, hospitality, security, sustainability and wellbeing into a single integrated system.

Publisher: COLLECTION Business Center
System: THE COLLECTION STANDARD
Version: 2026
Guiding principle: Six dimensions. One standard. THE COLLECTION STANDARD.

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