telephone answering
Do you want to be available at all times and never miss an important call? Is your switchboard often overloaded? Are you looking to outsource your switchboard? Are you looking for someone to whom you can switch your switchboard at short notice if needed? Do you want your call handling to be professional and multilingual?
AFFORDABLE TELEPHONE ANSWERING. YOUR PHONE RINGS – AT OUR END!
Telephone answering: Answering calls and other services
If you’re rushing from one meeting to the next and spend a lot of time on the move, you need a professional telephone answering service. With a professional telephone answering service, you can ensure that your customers’ calls don’t end up on your voicemail, which is often checked too late – or not at all. Our professional call-handling service ensures that you never miss a call. Our professional team, consisting exclusively of our own staff, answers your calls personally in your company’s name via a local telephone number set up specifically for you. Our staff ensure that your callers are put through directly to you, wherever you happen to be. Alternatively, a message can be taken and forwarded to you via email, text message or WhatsApp. Get in touch with us now about our telephone answering service and let us provide you with a personalised quote. You’ll be pleasantly surprised by our price. We look forward to getting to know you.
It is particularly worthwhile for start-ups and small and medium-sized enterprises to make long-term use of our office services, thereby ensuring optimal availability and a professional telephone answering service. We are happy to take full charge of your secretarial and telephone duties. On request, our office can arrange appointments with your clients. Simply link us to your calendar system and we’ll take care of all your appointment scheduling and preparation for you. For general enquiries from callers, our office will provide information over the phone in accordance with your instructions or forward the callers directly to the relevant staff members in your company. Our office services are happy to adapt to your individual needs. Please feel free to give our staff specific instructions on how our telephone answering service should handle calls from particular callers or customers. For example, you can specify certain VIPs or partners whom we should always put through to you. Furthermore, we can set up personalised greetings to ensure your customers feel at ease when we answer calls on your behalf in a professional and competent manner. We are happy to follow your instructions.
Telephone answering at COLLECTION Business Center: Examples of use
Call handling: COLLECTION answers telephone calls in your company’s name and forwards them to the appropriate contact person.
Cover: In the event of holidays, illness or a high volume of calls, we are happy to step in at short notice. No telephone call is missed.
Order hotline: We take orders and inform you immediately.
Telephone answering: We provide information and deal with initial enquiries.
Calls in English: We also answer your customers’ calls in English.
Advertising call filter: We filter out unwanted advertising calls.
Please contact us directly now – with no obligation. We are the right partner for you when it comes to the professional management of your availability. We’d also be happy to explain our services to you in a face-to-face meeting at your premises. We have 12 offices across Germany and Austria and look forward to meeting you. We’ll draw up a quote tailored to your individual needs that’s sure to impress you.
Are you interested in our telephone answering service?
Then get in touch now!
Enquire about an office nowFurther office services from Collection. Experience the COLLECTION lifestyle.
mail handling
Stay contactable at all times without being distracted from your project: professional telephone answering services in your company’s name, flexible contract terms and billing down to the minute – for maximum transparency and efficiency.
More about mail handling
Secretarial services
Leave your writing, administrative and translation tasks, as well as form letters and presentations, to us. We’ll reliably forward your post and faxes and answer calls on your behalf – flexibly and at transparent rates.
Find out more about secretarial services
The rooms are very stylishly furnished, exceptionally well-equipped and the staff are very friendly. I’m always able to do my work there effectively and am therefore happy to recommend it to my clients.
COLLECTION Business Center offers an excellent working environment with modern facilities and professional service. Its central location and extremely friendly staff make it an ideal place for productive work and successful business meetings. I am extremely satisfied with my experience here and can highly recommend it!
Telephone Answering – Frequently Asked Questions (FAQ)
German and English as standard. Other languages available on request.
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Set-up & Configuration
How do I set up the telephone answering service?
Once the contract has commenced, please provide us with your preferred name, call forwarding destinations and any special requirements. Set-up will be completed within one working day.