Telephone service

Telephone service: Answering calls and other services

If you’re rushing from one meeting to the next and spend a lot of time on the move, you need a professional telephone service. With a professional call-handling service, you can prevent your customers’ calls from ending up on your voicemail, which is often checked too late – or not at all. Our professional call handling service ensures that you never miss a call. Our professional team, consisting exclusively of our own staff, answers your calls personally in your company’s name via a local telephone number set up specifically for you. Our staff ensure that your callers are put through directly to you, wherever you happen to be. Alternatively, a call note is recorded and forwarded to you via email, text message or WhatsApp. Get in touch with us now about our telephone service and let us provide you with a personalised quote. You’ll be pleasantly surprised by our price. We look forward to getting to know you.

If you wish to outsource your switchboard or occasionally, for example in the event of illness, take the pressure off your staff by using our telephone service, then we are always the ideal temporary solution for your telephone system. Simply set up call forwarding and our friendly team will immediately start professionally handling incoming calls for your company. Personally and on behalf of your company. Our staff will then handle the calls exactly as you have instructed us in advance. After every call, you’ll receive a detailed call note containing all the information about the conversation – sent flexibly via WhatsApp, email or text message. Naturally, we ensure full compliance with current data protection regulations. Our telephone service is therefore also ideally suited to sensitive areas of your business. Discretion is our top priority. Contact us now. We’d be happy to advise you on all matters relating to permanent availability and provide you with a no-obligation quote. You’ll be delighted with our price!

If you choose COLLECTION’s telephone service or call handling, you’ll enjoy a host of benefits. We can set up your telephone secretarial service within a matter of minutes, ensuring you’re always reachable by phone. With our telephone service, you’ll be permanently available whilst remaining undisturbed – without having to employ your own secretarial staff. We bill for incoming calls transparently, charged by the minute. This not only saves you on staff costs but also allows you to plan your expenditure effectively in the long term. We offer our service with highly flexible contract terms. Our friendly telephone operators are multilingual, competent and always on hand for you and your callers. They speak clear German. As we are not a call centre, your callers will always deal with the same people and will therefore receive personalised attention.  

It is particularly worthwhile for start-ups and small and medium-sized enterprises to make long-term use of our office services, thereby ensuring optimal availability and a professional call-handling service. We are happy to take full charge of your secretarial and telephone services. On request, our office can arrange appointments with your clients. Simply link us to your calendar system and we’ll take care of all your appointment scheduling and preparation for you. For general enquiries from callers, our office will provide information over the phone in accordance with your instructions or forward callers directly to the relevant staff members in your company. Our office service is happy to adapt to your individual needs. Please feel free to give our staff specific instructions on how our telephone service should handle calls from particular callers or customers. For example, you can specify certain VIPs or partners whom we should always put through to you. Furthermore, we can set up personalised greetings to ensure your customers feel at ease when we answer calls on your behalf in a professional and competent manner. We are happy to follow your instructions.